I got a call today from the manager in charge of customer relations from Cuisant.com. I explained to him my situation and how I desired for this matter to be taken care of. First off, let me say that I am rarely placated by apologies or excuses, especially in times when I am this pissed about something.
This guy really surprised me. He explained to me that this happens to them occassionally because of their business model, and that this is no excuse for the dissatisfying service. He explained to me that they are basically just the web portal for these retailers, and sometimes in the processing some things get confused. He then proceeded to apologize profusely and told me that they are only authorized to provide a 10% customer satisfaction discount on the item or else they will lose the contract with Singer. He said that if he had his way he would do much more, but this was as much as they could provide in resolution for this mistake. He said that he would understand completely if I wanted to take up the matter with Singer directly, but to be forewarned that they rarely offer refunds.
So basically, in the end, I’m getting 10% credit back for the mistake, complete with profuse apology. This is better than the nothing + bird that I was expecting to get.
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