Last night Tasha and I got fed up with our spotty internet connection, so I called Comcast. The guy I got was relatively helpful, however after I explained to him that my connection was spotty (I mentioned I had wireless) he transferred me to their home networking department.
He thought that I had paid for their home networking option, which is where they configure/support our home network to the tune of $150. After I figured out I didn’t need that, I simply needed a connection check. The lady informed me that they “can’t diagnose non Comcast hardware” and proceeded to be a pain in the ass. She wanted to know if I had the original Comcast internet box that they installed. I was getting frustrated, and I explained to her that no, I had disconnected that at the recommendation of the Comcast installer so I could hook up my existing router to their network and it had been working pretty fine for 2 months.
She persisted, so I told her “thanks for absolutely no help at all” and hung up on her. I then dug out the original Comcast box, hooked it up, and was greeted by their “welcome to the Comcast network” login page. I called them back to get that box turned back on, and they received an error. The guy wanted to escalate this problem up to the second level of support, but before he did that I asked him to try the original box after I plugged it back in. Same error.
So he escalated the issue, and now I have gone from spotty internet to no internet at all. Thanks Comcast, way to provide exemplary customer service in a recession. Qwest is calling my name, I sure hope they get this sorted soon!
(P.S. – I am writing this from Panera.)
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